Refund policy

• You may return items within 28 days of delivery, provided they are unused, still sealed where applicable, and in their original condition and packaging.
• To arrange a return, please email customerservice@londontrimmings.co.uk with your order number before sending anything back. We’ll confirm the returns address.
• Return postage is the customer’s responsibility unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
• Refunds are issued to your original payment method within 14 days of the goods being received and checked at our warehouse.
• Refunds apply to the cost of the goods only and do not include the original delivery charge.
• If an order is undelivered and returned to us by the courier, we will issue a refund once it arrives back at our warehouse.
• Faulty, damaged or incorrect items: please email customerservice@londontrimmings.co.uk within 14 days of delivery, with photos if possible. Faulty items will be refunded in full, including delivery costs, in line with UK consumer law.
• Exchanges: we’re happy to exchange items in store. We don’t offer exchanges on online orders, so please return the item for a refund and place a new order.
• Custom zips, cut-to-length items and special orders cannot be returned unless faulty.
• All orders are subject to stock availability.
• This policy does not affect your statutory rights.